Our return policy allows customers to return items within 30 days of purchase for a refund or a change of item.

We provide a 100% satisfaction guarantee on all of our products.

We ship from Auckland.

Standard shipping for stocked items usually takes from 2-4 business days.

For items not in stock which we will order in, shipping is usually 2-4 weeks.

If your order has not arrived within 10 days please get in touch via email, phone or live chat and we will locate + solve any issues.

Tracking information is sent from our fulfilment source Go Sweet Spot. Please look for a confirmation email from us.

If you still have not received anything, then please email or call with your full name and order number.